Our vision is for every customer to have an awesome sales experience
Project Summary
Duration - November 24 - March 25
Category - Internal Project
Client - ITyDATA Sales Team
Delivery / Collaborating Team(s) - ITyDATA Customer Experience Team, ITyDATA Business Transformation Team, ITyDATA Data Team, and ITyDATA Technology Team
Background
At ITyData, we envision an awesome sales experience for all customers be it a prospective customer or a life long customer. Every customers deserve to an incredible sales experience at ITyData. In order to achieve our vision, we are embarking on Programme - Sales Experience Transformation. The first project within this programme is Project - Sales Process Transformation
Key Objective For Sales Process Transformation using STATIK
The key objective of this project is to apply STATIK method to transform our current sales process
Key Results For Sales Process Transformation using STATIK
ID | Key Result | Key Outcome |
Key Result 1 | Presentation on Purpose of ITyDATA Sales System | A clear understanding of the purpose of ITyDATA Sales System |
Key Result 2 | Presentation on Sources of Dissatisfication of ITyDATA Sales System | A deeper understanding of the different source of dissatisfaction, challenges and difficulties with ITyDATA sales process system |
Key Result 3 | Presentation on Demand analysis of ITyDATA Sales System | A deeper and factual understanding of the current demand and expected demand of ITyDATA Sales System |
Key Result 4 | Presentation on Capability Analysis of ITyDATA Sales System | A deeper and factual understanding of the current capability and expected capability of ITyDATA Sales System |
Key Result 5 | Model current ITyDATA sales process using Gliffy | A clear representation of our current sales process - As Is Process Flow |
Key Result 6 | Presentation on Classes of Services for ITyDATA sales system | A clear understanding and identification of different types of classes of services and their properties / behaviours / delivery expectation |
Key Result 7 | Design a Kanban System for ITyDATA Sales System in Jira | Beginning an evoluntionary transforming using Kanban for ITyDATA sales team |
Key Result 8 | Socialise the Kanban System - 1 Presentation, 1 blog and 1 public workshop | Showcase the evoluntionary transformation of ITyDATA sales system using STATIK |
Useful Links
STATIK video series - https://youtube.com/playlist?list=PL1oHUv7_nqgN276sz45Xup_ryMTW7Slxh&si=r_g_osXWass23TW5
STATIK: Introducing Kanban the Right Way - https://businessmap.io/blog/statik-kanban
STATIK – The Most Effective Way to Get Started with Kanban - https://allthingsagile.co/post/statik/
STATIK (Systems Thinking Approach to Introduce Kanban) - https://hjavixcs.medium.com/statik-systems-thinking-approach-to-introduce-kanban-13996dbe414a
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